Digital flight dispatch system
Transformed airplane dispatch from paper to digital, reducing labor costs, minimizing errors, and saving on gas mileage. Enabled real-time tracking and digital cost tracking for greater efficiency.
4
4 months
Royal Canadian Airforce - Innovation lab
3 million in funding
Challenge
Airplane dispatch relied on outdated paper-based processes, leading to inefficiencies, errors, and unnecessary fuel costs. Without real-time tracking, monitoring aircraft movements and associated expenses was challenging.
Our goal was to digitize dispatching, integrating tracking tools to streamline operations and reduce costs.
Results
We designed a digital dispatch system that replaced manual paperwork, enabling real-time aircraft tracking and automated cost calculations.
This reduced human error, optimized fuel usage, and cut labor costs. We successfully presented our solution to the General of the Air Force, securing $3 million in funding approval.
Additionally, the system saved the Air Force $100K in monthly costs.
$100,000
Saved in monthly costs
35 h
Labour hours reduced
95%
Adoption rate
This project is under NDA. I am happy to chat more about it on a call. Let's connect!
Process
User Research & Pain Point Analysis: Conducted interviews with dispatchers and pilots to understand inefficiencies in the paper-based process, identifying issues like delays, manual errors, and lack of real-time tracking.
Wireframing & Prototyping: Designed low-fidelity wireframes to outline an optimized digital workflow, iterating based on stakeholder feedback before developing high-fidelity interactive prototypes.
Usability Testing at Trenton Base: Traveled to the base in Trenton to conduct live usability tests, gathering observational data and direct feedback from aircrew to refine the system.
